Refund & Returns Policy – Shopvizer
Effective Date:2026/1/19
At Shopvizer, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns and refunds are accepted.
1. Returns Eligibility
You may request a return if:
- The item is damaged, defective, or incorrect
- The item is unused, unworn, and in its original packaging
- The return request is made within 14 days of receiving the product
Items that show signs of use, damage caused by misuse, or missing original packaging may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Items purchased on sale or with a discount
- Gift cards or digital products
- Personal care or hygiene products (if applicable)
3. Return Process
To initiate a return, please contact us at:
📧 contact@shopvizer.com
Include:
- Your order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Our support team will review your request and provide return instructions if approved.
4. Refunds
Once we receive and inspect the returned item:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
5. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at contact@shopvizer.com.
6. Shipping Costs
- Customers are responsible for return shipping costs unless the item was damaged or incorrect
- We are not responsible for lost or delayed return shipments
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us at contact@shopvizer.com
8. Policy Changes
Shopvizer reserves the right to update this Refund & Returns Policy at any time. Changes will be posted on this page.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us at:
📧 contact@shopvizer.com
